6.1 Plans
We offer a Free plan and paid Plus and Pro plans. The features in each plan, including each plan's monthly allowances, are described on our pricing page at https://tabayyun.net/pricing and in the App. Prices are shown on the pricing page and on the checkout page before you pay. Prices do not include tax. Applicable taxes may be added at checkout.
6.2 Payment
Payments are processed by Stripe. By buying a plan you also agree to the terms Stripe shows you at checkout. We do not receive or store your full card number. An account can have only one paid subscription at a time. We may accept promotion codes at checkout.
6.3 Automatic renewal
Paid plans are monthly subscriptions that renew automatically at the end of each billing period, and you are charged the then-current price, until you cancel.
6.4 Cancelling
You may cancel through Settings → Manage Billing, which takes you to Stripe's billing portal. Cancellation stops renewal, and your paid access continues until the end of the billing period you have already paid for, after which your account returns to Free, subject to any independent entitlements. Cancellation rights required by law remain unaffected.
6.5 Upgrading from Plus to Pro, and other plan changes
You can upgrade from Plus to Pro in the App. Before you confirm, the App shows you the amount you will be charged now and your renewal date. The amount is the difference between the plans for the rest of your current billing period, as calculated by Stripe, plus any tax. That quote is valid for 10 minutes. When you confirm:
- you are charged that amount straight away, and your renewal date does not change;
- if the payment does not go through, the upgrade does not happen and you stay on Plus.
Downgrades (for example from Pro to Plus) and other plan changes are made in Stripe's billing portal, which shows you the effect of the change before you confirm it.
6.6 Failed payments
If a renewal payment fails, Stripe will try again. You keep your paid features while Stripe retries. If the payment still fails, the subscription ends and your account moves to the Free plan.
6.7 Refunds
Except where law requires otherwise, subscription fees are generally nonrefundable and no routine exchanges are offered. Contact contact@tabayyun.net for a refund request; requests may be reviewed individually. Nothing in this policy removes statutory cancellation, withdrawal, refund, or consumer guarantees. Full refunds, when made, end the corresponding subscription immediately; partial refunds do not automatically terminate the subscription. Refund requests are handled manually.
6.8 Deleting your account while subscribed
If you delete your account, any paid subscription is cancelled immediately as part of the deletion, and any unfinished checkout is closed. Under section 6.7, unused time is not refunded as standard when you delete your account, and no refund is paid automatically. You can ask for a refund under section 6.7.
If a payment reaches us for an account that has already been deleted (for example from a checkout opened before deletion), we cancel that subscription and review the payment for a refund.
6.9 Price changes
We may change prices for future billing periods. We will tell you at least 30 days, or longer if required by law, before a price change applies to your subscription. If you do not agree, you can cancel before it takes effect.
6.10 Complimentary, pilot and institutional access
We may give some accounts free, pilot, promotional or institutional access. This access may be limited, may have an end date, and may be withdrawn, unless we agree otherwise in writing.